DOCUMENTATION
How can we help?

Guides, walkthroughs and answers for every part of RewardRace.

5 articles
How to earn points
  • Sign up reward
  • Rewards on purchase
  • Birthday Rewards
  • Social Share Rewards
  • Survey Reward
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3 articles
How to redeem points
  • Order Discount
  • Free Shipping Discount
  • Free Product Discount
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1 articles
Points Program
  • Reward Percentage & Point Calculatio…
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5 articles
Settings
  • General Settings
  • VIP Program Settings
  • Referral Program Settings
  • Customer Email Settings
  • Onsite Content Settings
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5 articles
Storefront
  • Available Points at Checkout
  • Points After Purchase
  • Earn Points by Sharing Feedback
  • Motivate Account Creation Across You…
  • Encourage Account Creation at Checko…
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FAQ
Frequently Asked Questions
Orders
How do I cancel or change my order?
Once placed, orders can't be edited or cancelled. You can request a refund instead.
How to track my order?
You'll receive email confirmation plus shipping updates. Track through your preferred shipping partner.
What are my payment options?
PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express, and Google Pay.
Shipping & Delivery
Do you ship overseas?
Yes — worldwide. Additional shipping costs apply based on delivery location.
Do you offer free shipping?
Free shipping on orders within the United States. International orders are charged shipping.
How long does the delivery take?
Usually 3-5 business days for shipping and delivery.
Refund & Exchange
How long does it take to get the Refund?
Once we receive your return, allow 3-5 business days for the refund to process.
How do I track my Refund?
Refer to the confirmation email you received from us.
What is your Refund & Exchange Policy?
Refunds available within 30 days. Returned items must be in the exact condition received.