The Free Product Discount feature allows merchants to offer a product or variant at a discounted price (or for free) in exchange for loyalty points.

Fields and Configuration #

Merchants must provide the following details when creating a Free Product Discount:

• Discount Name (Required)
  A name to identify the reward (e.g., “Free T-Shirt”, “50% Off Hat”).
• Select Product or Variant (Required)
  The specific product or product variant that will be offered under this discount.
• Discount Type(Required)
  Choose one of the following:
  • Fixed – A fixed amount off the selected product price (e.g., $10 off).
  • Percentage – A percentage off the product price (e.g., 50% off).
• Discount Amount(Required)
  The value of the discount to apply:
  • If Fixed, enter the dollar amount (e.g., $15).
  • If Percentage, enter the percentage (e.g., 30%).
• Point Cost(Required)
  The number of loyalty points a customer must redeem to get this discount.
  • If Discount Type = Fixed, the app will suggest a point cost based on the merchant’s Reward on orders settings.
    • Example: If $1 = 10 points, a $15 discount would suggest 150 points.
  • If Discount Type = Percentage, the merchant must enter the point cost manually (no suggestion shown).
  • Merchants can override or edit the suggested point value.
• Discount Status(Required)
  • Must be set to Active for the reward to be available in the customer widget.

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Example Scenario 1: Free Product (100% Off) #

• Product: Tote Bag
• Discount Type: Percentage
• Discount Amount: 100%
• Point Cost: 300 Points
• Status: Active

Customers can redeem 300 points to receive the Tote Bag for free.

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Example Scenario 2: Partial Discount (Fixed Amount) #

• Product: Hoodie
• Discount Type: Fixed
• Discount Amount: $20
• Reward on Orders Setting: $1 = 10 Points
• Suggested Point Cost: 200 Points
• Merchant sets Point Cost to: 180 Points
• Status: Active

Customers can redeem 180 points to get $20 off the Hoodie product.

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Notes #

• All fields are required, including Discount Name, Product/Variant, Discount Type, Discount Amount, Point Cost, and Status.
• Suggested point cost is only shown when the Discount Type is Fixed, using the merchant’s Reward on Orders settings.
• Discount must be set to Active for customers to see it in the widget.