The General Settings page lets merchants control how rewards and points behave across the loyalty program. It includes basic but essential configurations like point value, reward return rate, expiration rules, and refund settings.

This page is designed for simplicity and quick setup, ensuring a smooth loyalty experience for both merchants and customers.

Reward Return #

“How much reward do you want to give back to your customers?”

This setting allows you to define the reward return percentage. It controls how much value (in store credit/points) a customer earns back based on what they spend.

• Example:
  If set to 2%, and a customer spends ৳500, they will receive ৳10 worth of points (based on point conversion settings).

Point Set #

“How many points should be awarded per ৳1?”

This determines how many loyalty points are earned per unit of currency (৳1 in this case).

• Example:
  If set to 1, a ৳500 order will earn 500 points
  If set to 2, the same order will earn 1000 points

Point Expiry Rules #

Control whether earned points expire over time or not.

Options: #

1. No Expiration
   • Points will never expire.
2. Set Expiration Period
   • Merchants can choose from:
     • 6 Months
     • 12 Months
   • After the selected period, unused points will expire automatically.

Helps encourage faster redemption and engagement from customers.

Point Refund Rules #

Define whether points are refunded to the customer if an order is returned or canceled.

Options: #

1. Disable Points Refund (Default)
   • Customers won’t get their points back when an order is refunded.
2. Enable Points Refund
   • Points used or earned on a refunded order will be returned to the customer’s loyalty balance.

Summary #

Setting	Description
Reward Return	Set the % of order value returned as points
Point Set	Define how many points are earned per ৳1
Point Expiry Rules	Choose between no expiration or set a 6/12-month expiration policy
Point Refund Rules	Enable/Disable points refund on canceled or returned orders