The Order Discount feature allows merchants to create reward-based discounts that customers can redeem using their loyalty points at checkout. Order discounts are a great way to encourage customers to make a purchase by offering them a special discount on their order.

Fields and Configuration #

Merchants must provide the following information when creating an order discount:

• Discount Name (Required)
  A label to identify the discount (e.g., “$10 Off”, “10% Discount”).
• Discount Type(Required)
  Choose between:
  • Fixed – a specific dollar amount off (e.g., $10)
  • Percentage – a percentage off the order total (e.g., 10%)
• Discount Amount(Required)
  The value of the discount.
  • If Fixed, this is a dollar amount.
  • If Percentage, this is a percentage value.
• Point Cost(Required)
  The number of loyalty points a customer must spend to redeem this discount.
  • When the Discount Type is Fixed, the app suggests a point cost based on the rewards on order setting (e.g., if $1 = 10 points, a $10 discount would suggest 100 points).
  • Merchants can edit this value if they wish to override the suggested amount.
• Minimum Order Value (Optional)
  The minimum cart total required to apply the discount.
  If left blank, the discount can be applied to any order regardless of total.
• Discount Status (Required)
  Must be set to Active for customers to see and use the discount in custoemr widget.

Example Scenario #

• Discount Type: Fixed
• Discount Amount: $20
• Point Conversion Setting: $1 = 10 Points
• Suggested Point Cost: 200 Points
• Merchant sets Point Cost to: 180 Points
• Minimum Order Value: $100

In this case, a customer can redeem 180 points for a $20 discount, but only on orders over $100.

Notes #

• All fields are required except for Minimum Order Value.
• Suggested point cost is auto-calculated only for Fixed discounts.
• Percentage discounts do not auto-suggest a point cost, as the final value depends on the order total.
• Order discounts must be Active to be visible in the customer widget