The Survey Reward Settings allow merchants to incentivize customers by awarding loyalty points for completing surveys. This feature helps increase customer engagement and collect valuable feedback while rewarding participation.

What It Does #

Merchants can configure how many points customers will earn after submitting a survey. Each survey reward configuration includes the number of points, status, and optionally a custom reward name.

Creating a Survey Reward #

To create a new survey reward:

Required Fields #

• Reward Points
  The number of loyalty points the customer will earn after completing the survey.
  This is a mandatory field and must be a positive number.

Optional Fields #

• Survey Reward Name
  A custom name for this survey reward. Helpful for internal organization or reporting.
• Status
  Indicates whether the survey reward is currently active.
  • Default: Inactive
  • Can be changed to Active by the merchant when ready to launch.

Editing a Survey Reward #

After a survey reward is created, the merchant can:

• Change the reward points
• Update the reward name
• Toggle the status between Active/Inactive

There is no restriction on editing — merchants have full control to adjust rewards at any time.

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Example Setup #

Field	Value
Reward Points	50
Reward Name	Customer Satisfaction Survey (optional)
Status	Inactive (default)

Once activated, customers who complete the survey will automatically earn 50 points in their loyalty account.

Notes #

• Multiple surveys can be created, each with its own reward and status.
• Points are issued only once per completed survey per customer.
• Merchants can pair survey rewards with other loyalty campaigns for maximum engagement.