Privacy policy

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Privacy policy

Privacy Policy

Last Updated: May 25, 2025

Introduction

Rewardrace (“the App”) provides Shopify merchants with a points-based customer rewards program. It includes features such as point accumulation, reward redemption through discount coupons, an embeddable widget, and a merchant analytics dashboard.

This Privacy Policy explains how we collect, use, and share your information when you install or use Rewardrace with your Shopify store. It also outlines how we handle your customers’ information as part of providing our services. By using the App, you agree to the terms outlined below.

Information We Collect

1. Information from Shopify

When you install the App, we access certain information through your Shopify account, including:

  • Store and account details (e.g. name, email, store URL)
  • Order and transaction information (to calculate points)
  • Customer details (e.g. name, email, and optionally birthday)
  • Store theme and settings (to display the widget)

2. Information You Provide

We may also collect:

  • Contact information when you reach out for support
  • Configuration data you enter in the App (e.g. reward rules, widget settings)

3. Technical Information

To maintain and improve our services, we may collect:

  • Browser and device information
  • IP addresses
  • Usage logs
  • Cookies or local storage to manage sessions and display preferences

We do not use any third-party analytics tools at this time.

How We Use Your Information

We use the information collected to:

  • Provide and maintain the rewards program functionality
  • Track points, redemptions, and customer activity
  • Display your store’s reward widget
  • Show statistics in your dashboard (e.g. total customers, redemptions)
  • Communicate important updates or respond to support requests
  • Improve and optimize our app
  • Comply with legal requirements

We do not use your or your customers’ data for advertising or resale purposes.

Sharing Your Information

We do not sell or rent your information or your customers’ information. We may share data:

  • With Shopify, to enable core app functions (like creating coupons)
  • With service providers, if we use them in the future (e.g. hosting, email)
  • If required by law or legal process
  • In the event of a business transfer or acquisition

If any third-party services are added, we will update this policy accordingly.

Data Retention

We keep your data only as long as necessary:

  • While your store uses the App, we retain merchant and customer data
  • When you uninstall the App, we will delete or anonymize your data within a reasonable timeframe
  • We may retain minimal data (like your store name) for legal or billing records

You can also request data deletion at any time.

Data Security

We use industry-standard security practices to protect your information, including encryption and access controls. While no system is perfectly secure, we continuously work to ensure your data is safe.

International Data Transfers

Our company and servers are based in the United States. By using the App, you consent to your information being transferred and stored in the U.S., where data protection laws may differ from those in your country.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct or update your information
  • Request deletion of your data
  • Object to certain uses of your data
  • Request a copy of your data in portable format

If you are a customer of a Shopify store using Rewardrace, please contact the merchant directly to exercise your rights. We act as a data processor on their behalf.

Children’s Privacy

Rewardrace is not intended for children. We do not knowingly collect data from anyone under the age of 18. If we become aware of such data, we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page and may notify you directly. We encourage you to review this policy regularly.

Contact Us

If you have any questions about this policy or would like to exercise your privacy rights, please contact us:

Email: rewardrace@gmail.com

Address: Rewardrace – Privacy Team
131 Continental Dr, Suite 305, Newark, CA 19713
United States